SNAGS AND SPROUTS
Your carpet shows Sprouts, it isn't growing. What happens is, with cut pile carpet, small tufts or sprouts can stick up above the surface. Don't pull them. Just clip them off with scissors.

Dents.
Can be removed by stroking the dent with the edge of a coin. You can also use a hot hair dryer or a steam iron very lightly to raise the dented area while you tug upward on the tufts. BUT, DON'T LET THE IRON TOUCH THE CARPET.

Crushed Pile.
Vacuum regularly with "beater-bar" type vacuum, or use a plastic or wooden carpet rake to restore the matted down pile.

Burns.
Should your carpet suffer one, remove the tops of the darkened, burned fibers with a curved fingernail scissors. If the burn is extensive, your carpet may require patching or replacement.

Shedding.
Some shedding is common in new carpet with cut pile. The loose fibers are easily removed through regular vacuuming, and in no way affect carpet quality. This condition will diminish after a few weeks or months depending on vacuuming frequency.

Snags.
Pulling or snagging can occur when a sharp object like a loose shoe nail, or a child's toy hooks on the fibers. Don't pull the snag. Clip it off with scissors.

Pilling.
Sometimes certain types of carpet, or heavy traffic can create little balls of tangled fibers and lint. Just pull them off by hand or clip them with scissors.

Footprints.
All cut pile carpets show footprints. This is not a defect, but is built into the carpet. This is much more prevalent on deep pile carpet made from bright fiber. To minimize footprints, you may wish to choose a very dense low pile carpet made from Monsanto's mid luster nylon.

What if my carpet gets flooded?
When carpet must be restored as a result of rising waters, a backed-up sewer line or some other disaster where, for hygienic reasons, it is necessary to apply a biocide, bactericide, fungicide or some other material to prevent growth of microorganism: THE STAIN WARRANTY IS VOIDED.

Where a pipe has burst, washing machine overflow or flooding from some other clean water source, it is necessary only to dry the carpet BOTH FRONT AND BACK by a professional cleaner with the proper equipment. Cleaning the carpet after it has dried may be advisable if detergent was involved but this procedure WILL NOT void the stain warranty, provided it is attended to immediately. It may, however, void the wear warranty if delamination results.